FAQs

KIM-Manual-01-V2 : Forgot Password (new method) - Mobile

Method 1: if you don’t know your current password and can’t login 1. On the login screen, after entering your email, click the ‘ Forgot Password? ’ bu…

Updated 19 Sept 2026 · 100 views

Why can't I delete an asset?

If you are not an admin nor a manager, you will not be able to delete an asset as it requires elevated privileges .

Updated 19 Sept 2026 · 86 views

KIM-Manual-01-V1 : User created in wrong database

If you've got a user created in the wrong database, we may request that you sign in and reset your email on that account so that we can recreate your …

Updated 19 Sept 2026 · 85 views

How do I add a Google Account to a Work Managed Device?

If you have a work managed devices enrolled with Kynection's MDM, and your organisation's policy allows the addition of a personal or work Google acco…

Updated 19 Sept 2026 · 83 views

Merging Duplicate Equipment

Look for the duplicate equipment you would like to merge. This is a vital step, define which equipment needs to stay and confirm. The steps below will…

Updated 20 Sept 2026 · 78 views

Why does clearing my browser/device cache sometimes fix issues?

Essentially the way the data caching works is that all data is pulled from the server and stored in the device/browser cache on login (or after cache …

Updated 19 Sept 2026 · 71 views

How to Clear Data and Cache on Device

Sometimes bad data can cause issues on the Kynection Android mobile app. Clearing the data can resolve a number of different issues. 1. Go to settings…

Updated 20 Sept 2026 · 70 views

Install Kynection App (iOS)

How to Download the application Go to the App Store Search for Kynection Application Install Application Open app and sign in

Updated 19 Sept 2026 · 68 views

What happens if I accidentally delete something and can't recover it?

If you can't recover it, do not stress, we have daily backups that take place so we will be able to recover your file from the previous day's state. Y…

Updated 20 Sept 2026 · 67 views

KIM-Manual-01-V1 : Notifications Settings - How to disable or enable

Notifications! Love them or hate them - you can enable or disable notifications for your Kynection app account by following these steps: Login on Web …

Updated 20 Sept 2026 · 66 views

Why is my camera disabled when the lock down screen is on?

Your company has the ability to disable features on your device, this can include the camera.

Updated 20 Sept 2026 · 66 views

Kynection Support Service Level Agreement (SLAs)

Service Level SLA (SLA) This Service Level SLA ("SLA") is between Kynection, a SaaS (Software as a Service) company ("Provider"), and its customer ("C…

Updated 20 Sept 2026 · 62 views

Why won't the buttons show in edit mode in the forms module?

By default, KIM does not show buttons in edit mode, however, we can change this. If you wish to have this changed, please let us know and we will do t…

Updated 19 Sept 2026 · 59 views

Where is my dashcam footage stored?

All dashcam footage is stored on a cloud server, If you need to access it this can be done through the Kamera portal. V1

Updated 20 Sept 2026 · 58 views

Can you make a form for me?

Yes, we recommend that we set up the form for you to ensure the form is set up properly and links to other fields as required. You can submit a new fo…

Updated 20 Sept 2026 · 56 views

Install Kynection App (Android)

1. Go to the Play Store 2. Search for Kynection Application 3. Install Application 4. Open app and sign in

Updated 20 Sept 2026 · 52 views

Picture & Photo Quality In Kynection

One of the features in KIM is the ability to take good quality photos. Using Scan Photo instead of Take Picture.

Updated 19 Sept 2026 · 48 views

Can the KIM interface be customised with our company logo?

Yes, when we set up your database, we will automatically place your logo in the top left section of the page. If you want a particular icon, please em…

Updated 19 Sept 2026 · 43 views

Keeping Up to Date with Product Releases in KIM

Purpose This guide outlines how to stay informed about upcoming product releases and updates within the KIM database using the built-in Product Releas…

Updated 19 Sept 2026 · 39 views

How do I add a Google Account to a Work Managed Device?

If you have a work managed devices enrolled with Kynection's MDM, and your organisation's policy allows the addition of a personal or work Google acco…

Updated 20 Sept 2026 · 39 views

How to Clear Data and Cache on Device

Sometimes bad data can cause issues on the Kynection Android mobile app. Clearing the data can resolve a number of different issues. 1. Go to settings…

Updated 20 Sept 2026 · 36 views

What happens if I accidentally delete something and can't recover it?

If you can't recover it, do not stress, we have daily backups that take place so we will be able to recover your file from the previous day's state. Y…

Updated 19 Sept 2026 · 36 views

Where is my dashcam footage stored?

All dashcam footage is stored on a cloud server, If you need to access it this can be done through the Kamera portal. V1

Updated 20 Sept 2026 · 31 views

KIM-Manual-01-V1 : Notifications Settings - How to disable or enable

Notifications! Love them or hate them - you can enable or disable notifications for your Kynection app account by following these steps: Login on Web …

Updated 19 Sept 2026 · 30 views

Can you make a form for me?

Yes, we recommend that we set up the form for you to ensure the form is set up properly and links to other fields as required. You can submit a new fo…

Updated 19 Sept 2026 · 26 views

Merging Duplicate Equipment

Look for the duplicate equipment you would like to merge. This is a vital step, define which equipment needs to stay and confirm. The steps below will…

Updated 19 Sept 2026 · 25 views

Why won't the buttons show in edit mode in the forms module?

By default, KIM does not show buttons in edit mode, however, we can change this. If you wish to have this changed, please let us know and we will do t…

Updated 20 Sept 2026 · 25 views

KIM-Manual-01-V2 : Forgot Password (new method) - Mobile

Method 1: if you don’t know your current password and can’t login 1. On the login screen, after entering your email, click the ‘ Forgot Password? ’ bu…

Updated 19 Sept 2026 · 25 views

Why does clearing my browser/device cache sometimes fix issues?

Essentially the way the data caching works is that all data is pulled from the server and stored in the device/browser cache on login (or after cache …

Updated 19 Sept 2026 · 25 views

Why can't I delete an asset?

If you are not an admin nor a manager, you will not be able to delete an asset as it requires elevated privileges .

Updated 20 Sept 2026 · 24 views

Why is my camera disabled when the lock down screen is on?

Your company has the ability to disable features on your device, this can include the camera.

Updated 20 Sept 2026 · 24 views

Can the KIM interface be customised with our company logo?

Yes, when we set up your database, we will automatically place your logo in the top left section of the page. If you want a particular icon, please em…

Updated 19 Sept 2026 · 23 views

Picture & Photo Quality In Kynection

One of the features in KIM is the ability to take good quality photos. Using Scan Photo instead of Take Picture.

Updated 19 Sept 2026 · 22 views

Install Kynection App (Android)

1. Go to the Play Store 2. Search for Kynection Application 3. Install Application 4. Open app and sign in

Updated 19 Sept 2026 · 22 views

Kynection Support Service Level Agreement (SLAs)

Service Level SLA (SLA) This Service Level SLA ("SLA") is between Kynection, a SaaS (Software as a Service) company ("Provider"), and its customer ("C…

Updated 20 Sept 2026 · 21 views

Install Kynection App (iOS)

How to Download the application Go to the App Store Search for Kynection Application Install Application Open app and sign in

Updated 19 Sept 2026 · 21 views

KIM-Manual-01-V1 : User created in wrong database

If you've got a user created in the wrong database, we may request that you sign in and reset your email on that account so that we can recreate your …

Updated 19 Sept 2026 · 19 views