System Administration

White screen after resetting password on iPhone (iOS)

Issue: After resetting the account password, when the user logs in on their iPhone, the app only displays a white screen and the user cannot proceed o…

Updated 19 Sept 2026 · 80 views

How To Recover Deleted Items (Forms, Jobs, Contacts, Projects, Equipment, Assets, Tasks etc.)

Only Admin users have access to restore deleted items. Items remain in a deleted items bin for 7 days before they are permanently deleted, so Admin us…

Updated 19 Sept 2026 · 80 views

Enrol a device to Kynection MDM for Android Enterprise devices

Device must be started from a 'Factory Reset' state to complete these steps. If Factory Reset is required, please contact Kynection for device Wipe an…

Updated 19 Sept 2026 · 69 views

Clear Site Cache (Google Chrome)

Click on the Padlock icon next to the site URL Click Site Settings from the dropdown that appears Click Clear Data on the page that appears Click Clea…

Updated 19 Sept 2026 · 66 views

KIM-Manual-01-V1 : How to Create a task via email

Overview: This how to will explain how to create a task via email 1. In the subject of the email, add the /task keyword followed by the task name Use …

Updated 20 Sept 2026 · 62 views

How to Clear Chrome Cache and Cookies

Overview: Clearing Google Chrome’s Cache can help resolve sync issues with the Kynection web app. Steps: 1. Click on Chrome’s menu button (3 dots) and…

Updated 19 Sept 2026 · 56 views · 1 found helpful

How to Convert Any Received Email Message Into A Note (Depreciated)

Overview: This how to will take you through how to add an email that you have received into KIM as a note. 1. Simply forward the email to the contac…

Updated 19 Sept 2026 · 42 views

How to Create a New Note via Email

Overview: This How to will take you through how to add a note in KIM via email. 1. Create a new email and send it to your email connected to your KIM …

Updated 20 Sept 2026 · 39 views

How To Recover Deleted Items (Forms, Jobs, Contacts, Projects, Equipment, Assets, Tasks etc.)

Only Admin users have access to restore deleted items. Items remain in a deleted items bin for 7 days before they are permanently deleted, so Admin us…

Updated 15 Sept 2026 · 36 views

How to Clear Chrome Cache and Cookies

Overview: Clearing Google Chrome’s Cache can help resolve sync issues with the Kynection web app. Steps: 1. Click on Chrome’s menu button (3 dots) and…

Updated 19 Sept 2026 · 32 views · 1 found helpful

How to automatically attach a copy of your email as a note

Overview: This How to will explain how to ensure KIM will automatically attach a copy of your email as a note to the recipient Contact or Company. 1. …

Updated 19 Sept 2026 · 24 views

Enrol a device to Kynection MDM for Android Enterprise devices

Device must be started from a 'Factory Reset' state to complete these steps. If Factory Reset is required, please contact Kynection for device Wipe an…

Updated 19 Sept 2026 · 24 views

Clear Site Cache (Google Chrome)

Click on the Padlock icon next to the site URL Click Site Settings from the dropdown that appears Click Clear Data on the page that appears Click Clea…

Updated 19 Sept 2026 · 23 views

How to Submit a Ticket

Sometimes we have issues with software / hardware and that’s unfortunate but by lodging a ticket correctly we can achieve a favourable outcome quickly…

Updated 19 Sept 2026 · 23 views

KIM-Manual-01-V1 : How to Create a task via email

Overview: This how to will explain how to create a task via email 1. In the subject of the email, add the /task keyword followed by the task name Use …

Updated 19 Sept 2026 · 21 views

Logging into Kynection Support Desk and viewing ticket history

Go to URL https://support.kynection.com Click Sign in Login using your login credentials. If you don't know your password, please click “Forgot my pas…

Updated 19 Sept 2026 · 21 views